We’re sorry, but once an order is submitted, it cannot be canceled or modified. Please review your order carefully before completing your purchase.

All sales are final. We do not offer refunds or exchanges, so be sure to double-check your order details before placing your purchase.

Depending on custom order type, a custom made wig takes between 7 to 28 business days. However, if there are delays due to unforeseen circumstances (which rarely happens), we will inform you well ahead of time.

We understand that timing is important, but we do not cover the cost of missed hair appointments or cancellation fees due to delivery delays. We recommend ordering your wig well in advance of your appointment.

Yes, for security reasons, your billing and shipping addresses must match. Orders with mismatched addresses may be canceled or delayed for verification.

Unfortunately, once your order has been placed, it cannot be canceled or refunded. Please ensure you are certain before completing your purchase.

Shipping times vary based on your location and selected shipping method. You will receive tracking details once your order has been dispatched.

No, we do not accept returns due to hygiene and quality control reasons. We encourage customers to review product details before purchasing.

If you receive an incorrect item, please contact our support team within 48 hours of delivery with clear photos of the product and packaging. We will work to resolve the issue promptly.

To maintain the quality of your wig, we recommend using sulfate-free products, avoiding excessive heat styling, and storing it properly when not in use. Detailed care instructions are included with your order.